Support | Safe

FAQ

• What is SAFE, and how does it work?

SAFE (Smart Automation For Everyone) is a platform that helps businesses automate their processes by connecting them with the most suitable automation experts. Businesses can submit a request through our structured form, and SAFE will analyze their needs to find the best expert or team to implement the automation efficiently.

• Who can use SAFE’s automation services?

SAFE’s automation services are designed for any business that relies on repetitive tasks that can be optimized through automation. Whether you operate in manufacturing, finance, healthcare, eCommerce, or any other industry, if your company deals with time-consuming, repetitive processes, SAFE can help you find the right automation solution to improve efficiency and productivity.

• How do I know if automation is right for my business?

If your business involves repetitive tasks, manual data entry, or time-consuming workflows, automation could be the key to increasing efficiency and reducing costs.

Ask yourself these questions:

• Do you or your employees spend too much time on repetitive tasks?

• Are human errors affecting productivity or data accuracy?

• Would automating certain processes allow your team to focus on higher-value tasks?

• Do you need a more scalable and efficient way to manage operations?

If you answered yes to any of these, automation is likely a great solution for your business. SAFE helps analyze your needs and connects you with experts to implement the best automation strategy tailored to your industry.

•Is there a consultation fee?

No, submitting an automation request and receiving an initial consultation is completely free.

Once you submit your request, SAFE will analyze your needs and connect you with the best expert for your automation project. You will then receive a proposal with details on the implementation and costs before making any commitment.

•How is the pricing for automation services determined?

The cost of an automation service depends on several factors, including:

• Complexity of the process – Simple automations (e.g., data entry automation) cost less than complex AI-driven solutions.

• Technology required – The tools, software, or AI models used affect the pricing.

• Customization level – A highly tailored automation solution may require more development time and resources.

• Industry & scale – Some industries require more specialized automation, which can impact costs.

Once you submit a request, SAFE will evaluate your needs and provide a customized quote based on your specific requirements.

•Do I need to pay upfront or after implementation?

Payment terms depend on the complexity and scope of the automation service you require. Generally, the process follows these guidelines:

• For standard automation services – A partial upfront payment may be required to initiate the project, with the remaining balance due upon completion.

• For highly customized or large-scale automation projects – Payments may be structured in milestones, ensuring that you only pay as the project progresses.

• For consultation or feasibility analysis – Some initial consultations may be free, while detailed assessments could require a small fee.

All payment details will be outlined clearly in the proposal before any work begins, ensuring transparency and flexibility.

•Are there ongoing maintenance costs for automated systems?

It depends on the type of automation implemented. Some automations require minimal upkeep, while others may need ongoing monitoring and updates. Here’s what to consider:

• Basic automations (e.g., workflow automation, simple integrations) usually require little to no maintenance.

• AI-driven or complex automations (e.g., machine learning models, robotic process automation) may require periodic updates, fine-tuning, or support to ensure optimal performance.

• Cloud-based automations may have subscription costs for software, APIs, or third-party services used in the automation.

• System updates and compatibility checks may be needed over time as technology evolves.

SAFE will always provide clear information on whether an automation requires ongoing support or maintenance, so you can plan accordingly.

•How do I submit a request for automation?

Submitting a request for automation with SAFE is quick and easy:

Fill out the request form – Provide details about your business and the process you want to automate.

SAFE analyzes your request – We review your needs and find the most suitable automation expert or team for your industry.

Get matched with an expert – Once we identify the right professional, they will contact you to discuss implementation.

There is no cost to submit a request, and you’ll receive a tailored solution designed to optimize your business operations.

Click here to submit your automation request now

•How long does it take to implement an automation?

The time required to implement an automation depends on the complexity of the process, the type of automation needed, and the specific requirements of your business.

• Simple automations (e.g., data entry automation, basic workflow optimization) can be completed within a few days to a couple of weeks.

• More complex automations (e.g., AI-driven analytics, robotic process automation, system integrations) may take several weeks to a few months, depending on the scope of the project.

Once you submit your request, SAFE will assess your needs and provide you with an estimated timeline based on the required solution.

•Can I request multiple automation processes at once?

Yes! You can request multiple automation processes within the same submission. When filling out the request form, simply list all the processes you need to automate.

If the automations are related, they can often be implemented together for greater efficiency. If they are separate, SAFE will match you with the right experts for each process to ensure optimal results.

Click here to submit your automation request now

•What if my automation needs are not listed in the form?

If you don’t see your specific automation needs listed in the form, don’t worry! SAFE provides custom automation solutions tailored to your business.

Simply select the “Other” option in the form and describe your automation requirements in detail. Our team will review your request and connect you with the most suitable expert to develop a solution that fits your needs.

Click here to submit your automation request now

•Who can I contact if I have an issue?

If you encounter any issues or have questions, you can reach out to SAFE’s support team in the following ways:

Submit a Support Request – If you need personalized assistance, you can fill out our Support Request Form, and our team will get back to you as soon as possible.

Direct Contact – For urgent matters, you can contact us via [email or phone] (if applicable).

Live Chat Support – Our AI-powered chatbot is available to assist you in real-time for immediate guidance and troubleshooting.

We are committed to providing timely and effective assistance to ensure a seamless experience with SAFE.

•How do I update or modify an existing automation?

Simply log in to your account and go to the My Modulo section. There, you’ll find a list of all your submitted requests. Click on the one you’d like to update and make any necessary changes directly.

If you experience any issues or need assistance, feel free to contact our support team.

•What if my automation stops working?

If your automation encounters an issue or stops working, please report it immediately through our Support Request Form.

We’ll forward the issue to the expert or team responsible for your automation and ensure it is resolved as quickly as possible.

You can also check the My Modulo section for the status of your requests and any ongoing updates.

•Do you provide training on how to use automated solutions?

Yes. In most cases, the expert or team assigned to your automation will provide clear instructions or training materials to help you understand and manage the solution.

If you need additional guidance, you can always request support through our Support Request Form, and we’ll make sure you receive the assistance you need.

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How to complete the modulo

Choose your industry

This helps us tailor the automation options to your sector. If your industry isn’t listed, select “Other”.

Select the process to automate

Pick the task or process you’d like to automate. You can also choose “Other” and describe your idea in detail.

Add any additional notes

Use the description field to provide more information about your current process, your goals, or any specific tools you use.

Submit your request

Once submitted, you’ll be able to track your request in the “My Modulo” section (if logged in). We’ll review it and contact you shortly.

Need help while filling out the form?

Contact our support team — we’ll guide you step by step.

Direct Contact

Email us:

Call us:

Support hours:

Or use our Support Request Form and we’ll get back to you as soon as possible.

Quick Solutions

Not sure what process to automate?

Visit our How Automation Works page to discover examples by industry and get inspired.

Want to review or modify your automation request?

Go to your My Modulo page. There, you’ll find all your submitted forms, with options to edit or track their status.

Can’t find your industry or process in the form?

While filling out the request, select “Other” in the Industry or Automation field and describe your idea in the space provided.

Have general questions or need assistance?

Check out our FAQ section or contact us through the Support Form — we’re here to help.